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FAQ

    What is the difference between water cooling spindle and air cooling spindle?

    A I will explain the difference in the following four aspects.

    1. Cooling effect. Water cooling method use water circulation to cool the spindle. The temperature of the spindle is guaranteed to be below 40 degrees after water circulation, whose cooling effect will be much better than water cooling method.

    2. Noise. The water cooling spindle motor is basically free of noise, and the air cooling spindle motor is relatively noisy compared to water cooling.

    3. Service life. Water-cooled spindle can be extended the service life by human factors, such as changing water or using industrial water coolers, so its service life is longer than that of air-cooled spindle.

    4. Operation. Since the water cooling spindle needs to be connected to the water pump, it needs a bucket to hold the water. And it needs to be connected to the water pipe. Especially in the cold winter in the north, water pipes are easy to ice, which may be more troublesome for customers in the cold winter. At this time, the air cooling spindle is more suitable.
  • What are the common cutting materials for fiber laser cutting machines?

    Stainless steel, carbon steel, galvanized sheet, gold, silver, copper and aluminum.
  • Which kind of materials can be processed on the CNC router?

    A Wood, MDF, stone, acrylic, foam, aluminum, plastic, etc.
  • I am new to CNC, how difficult are your machines to operate?

    We help a lot of beginners in CNC, if you have a reasonable knowledge of computers and are willing to spend a little time learning it is not that bad. Quite often when we sell a machine we send the manual and CD’s out before the machine is ready for the customer to read ahead.
  • How do you make the machine to cut parts? Is it easy?

    CNC Controller, the motion control software we use, is based on standard G-codes. The G-codes provide a source code comprised of inches and axis movements which can be edited and understood by others. Most CAM packages will generate G-codes from the drawings you create. What you need is to create program from CAM software.
  • Do you offer training about products?

    Yes, we can assign technician arrive at your company for the training at some charge, and accommodation, food, tickets will be charged.Yes, we can assign technician arrive at your company for the training at some charge, and accommodation, food, tickets will be charged.
  • How can i get the machine?

    CIF:Almost finish production →order shipment and confirm shipping date→delivery machine to port
    of loading→declare at customs→shipping→delivery to port of destination
    FOB:Almost Finish production→tell us your shipping agent contacts and confirm shipping date→
    delivery machine to port of loading→declare at customs→shipping→delivery to port of destination
    DDP:Almost finish production →order shipment and confirm shipping date→delivery machine to port of loading→declare at customs→shipping→delivery to port of destination-clearance-delivery machine to your place
  • How to purchase cnc router?

    Usually, we send machine by ship, sometimes, as customer’s requirement, send by air or by train. When the goods arrive at your sea port or destination, you can pick up goods with the bill of lading we offered. Or we can arrange the cargo agent to send goods to your door. Under FOB/CIF term, you could assign your own cargo agent to clear customs and pick up goods at sea port warehouse, under DDP/DDU term, we could arrange goods at your door. Please notice that the truck drivers are not required to assist you with unloading the machinery. It’s your responsibility to move it into your shop. In most cases a forklift will be required.
  • Are you a factory or trading company?

    We are the manufacturer and we have 10+ years factory experience. As only the machine made by ourself, quality can be trusted, and the most important thing is that we can do better after sales service. We know how to fix the problem of every part easliy, so welcome to visit to our factory.
  • Do you offer training about products?

    Yes, we can assign technician arrive at your company for the training at some charge, and accommodation, food, tickets will be charged.
  • Are there any machine in my area I can observe?

    Igoldencnc have machines at many countries, if there is our machine in your country, we can contact the customer to arrange a visit for you.
  • How do you make the machine to cut parts? Is it easy?

    CNC Controller, the motion control software we use, is based on standard G-codes. The G-codes provide a source code comprised of inches and axis movements which can be edited and understood by others. Most CAM packages will generate G-codes from the drawings you create. What you need is to create program from CAM software.
  • I am new to CNC, how difficult are your machines to operate?

    We help a lot of beginners in CNC, if you have a reasonable knowledge of computers and are willing to spend a little time learning it is not that bad. Quite often when we sell a machine we send the manual and CD’s out before the machine is ready for the customer to read ahead.
  • I want a size that you don`t make as standard, is this possible?

    Absolutely, we design and manufacture everything ourselves and indeed do many custom builds, see custom made cnc router.
  • How do you send your CNC wood router?

    They are firstly greased thouroughly and packaged in a free-fumigation wooden crate. At OMNI™ we strive to make your buying experience as convenient as possible. We work directly with shipping companies to ensure the best price for the shipment and we pass those savings on to you. Please notify salesperson at the time of your quote request if you wish to arrange for your own shipping method.

    Usually, we send machine by ship, sometimes, as customer’s requirement, send by air or by train. When the goods arrive at your sea port or destination, you can pick up goods with the bill of lading we offered. Or we can arrange the cargo agent to send goods to your door. 
     
    Under FOB/CIF term, you could assign your own cargo agent to clear customs and pick up goods at sea port warehouse, under DDP/DDU term, we could arrange goods at your door. Please notice that the truck drivers are not required to assist you with unloading the machinery. 
     
    It’s your responsibility to move it into your shop. In most cases a forklift will be required.
  • Guarantee igoldencn Offered?

    CNC Router–full 12 months back to base warranty on the router cnc and relevant manufacturers warranty on 3rd party add ons. This covers electrical and mechanical parts under ‘normal use’.
     
    Laser Machine-full 12 months back to base warranty on the laser machine and relevant manufacturers warrty on 3rd party add ones except consumable parts. Warranty for laser tube RECI brand: 6 months, Lens&Mirror: 3 months.
     
    CNC Plasma Machine–full 12 months back to base warranty and relevant manufactures warraty on 3rd party add ones except consumable parts. Such as: nozzle, electrode, protection cap etc.
  • Does machine comes with software?

    we offer Type3, ArtCAM software with machine.
  • How about your company’s control system?

    We set up a special QUALITY CONTROL DEPARTMENT inside of the factory.Therefore there is a strict control for each process,and we have regulated the standards for welding process, machining process, assembly process, manufacturing process and ackaging process,etc.
  • How to get the most suitable model with competitive price?

    Please tell me what’s material you want to cutting or engraving?
    And what’s MAX size of carved material ?
    Do you mainly engrave or cut?
    If cut,What is your Max.cutting thickness?
    would you mind showing me your sample pictures?
  • How is the packing?

    Water-proof plastic film package with foam protection in each corner.
     
    Solid Seaworthy Wood Box Package with Steel Belt.
     
    Save space as much as possible for container loading.

Jinan iGolden CNC Equipment Co., Ltd.

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    Add : Private Industrial Park, Yu Huang Miao Town, Shanghe, Ji'nan, Shandong
   Email : sale005@igoldencnc.com
   WhatsApp : 0086-18660188728
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