Question 1

How to get the most suitable model with competitive price?

Accepted Answer

Please tell me what’s material you want to cutting or engraving?
And what’s MAX size of carved material ?
Do you mainly engrave or cut?
If cut,What is your Max.cutting thickness?
would you mind showing me your sample pictures?

Question 2

I am new to CNC, how difficult are your machines to operate?

Accepted Answer

We help a lot of beginners in CNC, if you have a reasonable knowledge of computers and are willing to spend a little time learning it is not that bad. Quite often when we sell a machine we send the manual and CD’s out before the machine is ready for the customer to read ahead.

Question 3

Do you offer training about products?

Accepted Answer

Yes, we can assign technician arrive at your company for the training at some charge, and accommodation, food, tickets will be charged.Yes, we can assign technician arrive at your company for the training at some charge, and accommodation, food, tickets will be charged.

Question 4

Are you a factory or trading company?

Accepted Answer

We are the manufacturer and we have 10+ years factory experience. As only the machine made by ourself, quality can be trusted, and the most important thing is that we can do better after sales service. We know how to fix the problem of every part easliy, so welcome to visit to our factory.

Question 5

How to purchase cnc router?

Accepted Answer

Usually, we send machine by ship, sometimes, as customer’s requirement, send by air or by train. When the goods arrive at your sea port or destination, you can pick up goods with the bill of lading we offered. Or we can arrange the cargo agent to send goods to your door. Under FOB/CIF term, you could assign your own cargo agent to clear customs and pick up goods at sea port warehouse, under DDP/DDU term, we could arrange goods at your door. Please notice that the truck drivers are not required to assist you with unloading the machinery. It’s your responsibility to move it into your shop. In most cases a forklift will be required.

Question 6

How can i get the machine?

Accepted Answer

CIF:Almost finish production →order shipment and confirm shipping date→delivery machine to port
of loading→declare at customs→shipping→delivery to port of destination
FOB:Almost Finish production→tell us your shipping agent contacts and confirm shipping date→
delivery machine to port of loading→declare at customs→shipping→delivery to port of destination
DDP:Almost finish production →order shipment and confirm shipping date→delivery machine to port of loading→declare at customs→shipping→delivery to port of destination-clearance-delivery machine to your place

Question 7

How about the documents after shipment?

Accepted Answer

After shipment, we ll send all original documents to you by DHL, including Packing List, Commercial Invoice, B/L, and other certificates as required by clients.

Question 8

What are the common cutting materials for fiber laser cutting machines?

Accepted Answer

Stainless steel, carbon steel, galvanized sheet, gold, silver, copper and aluminum.

EPS Foam CNC Router

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